F.A.Q.

Frequently Asked Questions
What is the 2-Night Cruise Itinerary?

We will be sailing aboard the Grand Classica

with Bahamas Paradise Cruise Lines!!

 

  • Day 1 – Embark at Port of Palm Beach
  • Check-in begins 11:00 AM
  • Boarding 12:00 – 4:00 PM
  • Departure is at 5:30 PM
  • Day 2 – Grand Bahama Island
    • Arrival at port 7:00 AM | Back on board by 4:30 PM
  • Day 3 – Disembark at Port of Palm Beach
    • Arrival at port 7:00 AM | Disembark 8:00 – 10:30 AM
What does it cost Per Person?

Prices may vary for different cruises.

How many people can stay in one room?

Each room on the ship has a maximum capacity of 3 people per room including children.

What's included in the cruise price?

Your fare includes shipboard accommodations, round-trip ocean transportation, all meals (excluding specialty dining options), select beverages, onboard live entertainment, and our supervised kid’s programs.

Can I bring my children?
Absolutely, we love kids! However, ticket cost is full price. Children must be supervised at all times and not be left unsupervised in your stateroom.
What's not included?

Transportation to and from the ship, valet parking at the port, shore excursions, bar beverages, soft drinks, specialty dining, casino, phone calls, photographs, and any items you may choose to purchase not specifically stated are not included in your cruising price.

How do I make purchases on board?

All purchases on board must be made through your room card, connected to the personal account of your choice. Make the check-in process smoother by printing and filling out your Onboard Credit Form before arriving to the port. English Form | Spanish Form

How do I handle tipping?

For your convenience, gratuities are charged to your onboard account at $13.95 per person per night for interior and ocean view staterooms and $15 per person per night for suites. This covers all food and stateroom services provided to you by your Stateroom Steward, Waiter, Busboy and Maitre d’. Other staff members may be tipped as services are rendered.  As a standard in the cruise industry, please note an 18% service charge will be included on all bar, drink packages, specialty dining, and Indulgence Spa & Salon tabs.

What is the onboard alcohol/beverage policy?

Guests are not permitted to bring any alcoholic or non-alcoholic beverages on board during embarkation. Beverages found in a guest’s possession will be confiscated. Alcohol and soda packages are available for purchase, as well as bottled water. Beverages purchased on Grand Bahama Island will be held safely for the duration of the cruise and will be returned during debarkation. If guests have concerns regarding dietary needs, they may contact customer service prior to booking. The legal drinking age on ship is 21 in US waters and 18 while at sea and on Grand Bahama Island – valid photo ID is required. We have the right to refuse sale and/or service to anyone.

What are the drink packages?

We offer a variety of drink packages, available for purchase on board, including:

  • Unlimited Soda Package | $21* (includes souvenir cup)
  • 10 Alcoholic Drink Coupons | $75.99* (Retail value $120)
  • 10 Non-Alcoholic Drink Coupons | $30* (Retail value $50)

*Please note, an 18% service charge will be automatically applied.

Can I use my cellphone on board?

Enjoy the convenience of using your cell phone to keep in touch with friends and family while sailing with us. To use your cell phone on board, you might need to first activate the roaming service by calling your cellular provider. The network will activate when the ship is at sea, out of reach from land, or your regular cellular provider. When the service becomes available, your cellular phone will display either MCP or 901 12 or indicate digital roaming. This service is charged via your home cellular provider at international roaming rates. For exact pricing, please check with your provider.

Is internet access/WiFi available from this ship?

Yes, you will be able to stay connected throughout the ship as well as in our comfortable internet cafe. There are two packages available for wifi access, subject to change. Visit the Customer Service desk once on board for more information.

  • Option 1 – $15 per device, per day 
  • Option 2 – $25 per device for the full 2-night cruise
Is there an age requirement to book?
 
Will a passport or visa be required?

U.S. Citizens : All U.S. citizens must have valid proof of citizenship. While a passport is highly recommended, passengers can travel with an original birth certificate issued by a U.S. government agency (not from a hospital) and a valid government issued photo ID, in place of passport. Passport cards and enhanced driver’s licenses are also acceptable forms of documentation.

Children ages 15 and under only require a birth certificate as noted above. Children ages 16 and over must carry a government-issued picture ID such as a state ID or provincial driver’s license and an original birth certificate issued by a U.S. government agency.

Passengers from Puerto Rico must have a valid U.S. passport or a valid government-issued photo ID along with an original issued birth certificate. Birth certificates issued prior to July 1, 2010 are not accepted by U.S. Customs and Border Protection. 

U.S. Citizens born outside of the U.S.: Will require a valid U.S. passport for travel or an original naturalization certificate along with a valid government issued photo ID.

U.S. Permanent Residents: Will require a valid Permanent Resident card, also known as a Green Card, with a valid government-issued photo ID or a valid passport from their country of citizenship.

Please note some permanent residents (e.g. Haitian citizens) must carry a valid passport along with a valid Permanent Resident card. Please contact the Bahamian Consulate or U.S. immigration for more information. 

Non-U.S. Citizens or Residents: A valid Passport, Multiple Entry Visa, or Resident Alien Card is required for re-entry to the United States. Please contact U.S. Customs or the Bahamian Consulate for any additional required documentation. Guests from other countries must possess a valid passport and should check with their travel agent or appropriate consulate to determine other necessary travel documentation.

Note: Boarding will be denied without proper travel documentation and ID

How much luggage can I bring on board?
 
What should I pack?
 
What about personal belongings?

Please ensure all baggage and personal belongings are properly insured and labeled with the owner’s name, address, and ship’s name, stateroom number, and sailing date. Suitcases should be securely locked. We are not responsible for theft or loss.

We recommend that you personally carry all medications, jewelry, fragile items, valuables and important documents on and off the ship. Any luggage left at the pier will be forwarded at the guest’s expense.

What about onboard accessibility or special accommodations?
 
When I arrive to the Port of Palm Beach, is parking available?
What is the ship's electrical current?
 
What safety & security measures are taken on board?
 
What about pregnant guests?
 
What about suites?

Suites are unavailable at this time. We apologize for any inconvenience this may cause.

I will be traveling alone. Can you help me find a roommate?

Of course! We would be glad to help.

Can I book a single room?
Prices are based on double occupancy. Single passenger rates are 200% of the double occupancy rate.
What are the rules for minor's traveling without parents or legal guardians?

When minors (17 and under) are not traveling with either of their parents, they must bring an original notarized signed letter from the absent parent/legal guardian, authorizing the minor to travel. The minor consent form can be found here.

What about pregnant guests?

Pregnant guests who enter the 24th week of pregnancy before or at any time during the cruise will not be allowed to sail. Pregnant guests who will not enter the 24th week before or at any time during the cruise must bring a letter from their attending physician certifying that their gestational status is in accordance with this policy and that the expecting mother is fit to sail.

*IMPORTANT THINGS TO REMEMBER

$100 Non-Refundable Deposit.


-The cruise fare DOES NOT include gratuities, bar beverages, soft drinks, phone calls, photographs, parking and any other items of a personal nature.

-Effective for all sailings beginning October 1, 2016 the Port of Palm Beach has enacted in their new tariff a Cruise Terminal Infrastructure fee of $1 per cruise passenger. This fee is to provide the Port the financial resources needed to construct, enhance, and maintain the Cruise Passenger Terminal Infrastructure in such a manner as to comply with Federal requirements including, but not limited to the Federal Maritime Transportation Security Act.

-Six months old is the minimum age requirement for sailing in light of the capabilities of our onboard medical facilities to handle neo-natal/pediatric medical issues.

-Women who will be entering their 24th week of pregnancy (or are further along) at any time during their cruise will not be permitted to board.

-Passengers who are mobility-impaired or disabled cannot travel without a “Fit for Travel” from their physician. Passengers who request a handicapped accessible cabin must produce a “Fit for Travel” indicating their condition. Email cruise@amazingthemestravel.com for information.

-Passengers who are bringing a wheelchair on their cruise must be advised that their wheelchair should be no more than 35” wide and collapsible.

-Electric Scooters may be used on the vessel. Special adapters are required to recharge the scooter onboard. Passengers must contact the Information Desk onboard for assistance.

-Passengers requiring a wheelchair on or off the vessel may rent one once they are on board the vessel, Paradise Cruise Line Operator, Ltd., does not guarantee to have wheelchairs available for passenger use.

-Passengers with special needs or medical conditions must make this known at the time of booking. Paradise Cruise Line Operator, Ltd., reserves the right to request passengers provide us with documentation from their physician indicating they are fit to travel.

-Any special food requests (i.e. Kosher meals, Vegan, Gluten Free, etc.) must be made at the time of booking. Additional fees may apply.

-Passenger information (dates of birth, citizenship, home address, home phone number, sex, passport numbers, place of issue and expiration dates, etc.) must be received at the time of booking for each passenger.

-Passengers must have required documentation as specified by the United States Department of Homeland Security. U.S. Citizens must provide proof of citizenship with a valid U.S. Passport or an original state issued birth certificate with the raised seal and a government issued picture ID such as a driver’s license. All U.S. and Canadian Citizens doing the Cruise & Resort Stay package must provide a valid passport. Non-U.S. citizens must present a valid passport and should contact their appropriate consulates for any other required documentation. Clients without proper documentation will be denied boarding. No refunds will be issued for passengers who are denied boarding due to lack of or unacceptable documentation.

-It is the passengers’ responsibility to determine what documentation is necessary to travel to the Bahamas and return to the U.S.

-There is an age (50 years)/weight (200 lbs.) limit, as well as restriction for any person having a medical condition, for the berthing in an upper bunk. Passengers exceeding the age limitation or those with medical conditions will be required to sign a release prior to confirming a reservation. Those over 200 lbs. will not be permitted in an upper berth and should it be necessary to change their cabin, they will be charged the applicable fees.

-Cabin assignments are made at the discretion of Cruise Line Operator, based on the purchase of inside or outside cabins.

-The cruise fare does not include gratuities, bar beverages, soft drinks, phone calls, photographs, parking and any other items of a personal nature.

-In accordance with Homeland Security, all passengers must be on board the vessel by 4:30 P.M.

-East 11th Street, Riviera Beach, FL 33404

-DIRECTIONS TO THE PORT OF PALM BEACH COMING FROM THE NORTH:
From I-95 South take Exit 76, Blue Heron Boulevard, and proceed east to US Highway 1 (Broadway). Turn right (heading south) onto US Highway 1. Proceed approximately one mile south and make a left on East 11th Street (located at the north end of the bridge).
COMING FROM THE SOUTH: From I-95 North take Exit 74, 45th Street, and proceed east to US Highway 1 (Broadway). Turn left (heading north) onto US Highway 1. Proceed approximately one-mile north over the Skypass Bridge to East 11th Street (located at the north end of the bridge) and turn right.

-PARKING:
Valet parking is currently $20 per vehicle but is subject to change in accordance with the Port Authority.

SEE YOU THERE!!